If any of our products do not meet your needs due to any quality problems, please feel free to contact us via email, and we will provide you with a replacement or refund according to your needs. TAILI is committed to providing you with a satisfactory shopping experience.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, we refund the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If for any reason you need to cancel your order, you must send our customer support department your request via email within 24 hours of order placement. If your order has not been shipped, we will process your refund request. Please allow 7-10 days for your refund to reflect in your account. Unfortunately, we cannot issue refunds for orders that have shipped.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.